Jack's Pumpkin Pop-Up - FAQ

Frequently Asked Questions?:

What age do you need to be to attend Jack’s?

Jack's is always an all ages event.

Age 4 and under - FREE Entry all the time.

Age 5-16  - Must have a Ticket and be accompanied by a parent at all times.

Age 16-17  - Must have a Ticket and be accompanied by a parent at all times. Can participate in Axe Throwing if parent is present.

Age 18 and Over - Must have a Ticket.

Good to know:

At Jack's, children 4 years and under get in for FREE. Every guest 5 years and over requires an individual ticket or package to enter. Please Note: ticket prices at the door may be a higher price than pre-purchased tickets online.

Additionally, While Jack's is fun for all ages prior to 6pm, please keep in mind after 6pm the festivities turn BOO-zy so we recommend families come out during our earlier hours. Children 16 and under are welcome to stay throughout the event as long as they are accompanied by a parent at all times.

Questions about your Ticket Purchase?

If you have questions about your ticket purchase such as; you accidentally purchased the incorrect date or time or you can’t locate the confirmation email or you would like to transfer, please contact Jack’s event ticketing agency at support@nightout.com or call NightOut at 1-800-936-3126.

What is your weather policy?

We are open! Come rain or shine. Jacks is a 100% outdoor experience and we will be here waiting for you to celebrate! If you elect not to attend, your tickets and/or package(s) are neither refundable nor exchangeable. Remember life isn't about waiting for the storm to pass, it's about learning to dance in the rain!

Did you say there is a Corn Maze?

Our popularity has created such a fall frenzy for our infamous corn maze, that pre-sale tickets are sold out! But fear not, if the corn maze is on your bucket list, when your group arrives at Jack’s simply inquire about available corn maze entrance times for purchase that night. There is one corn maze. Prior to 7pm it is family friendly. After 7pm the festivities turn BOO-zy and the corn maze is geared towards adults 21+.

Can I get a refund once purchased? Can I exchange my reservation for a different night?

No. Just as with attending a sporting event, concert or the theater, all sales are final. We cannot cancel your reservation or reschedule it for another night. If you cannot come, we recommend that you transfer your reservation to someone else.

Do I need a ticket?

Yes of course! Once you purchase your selected package you will receive an email confirmation. Then when your Jack's Ultimate Pumpkin Party Night arrives, grab your ID, simply show us your confirmation (via phone or printed copy) and be ready to celebrate with us!

Can I give my reservation away or sell it?

Yes. The reservation is completely transferable. Please contact NIGHTOUT Support to transfer your ticket to another name! Simply email support@nightout.com or call 800-936-3126! Please note, however, that selling reservations for greater than face value may be illegal in your area. Anyone who purchases a reservation from another patron should take care to ensure that they have a received a formal transfer of the reservation through NightOut.com. Any reservations purchased on the secondary market are at the purchaser's risk. We cannot accept responsibility for forgeries or misrepresentations.

Why do you use pre-paid reservations instead of regular reservations?

We want to create a memorable environment for our guests! Pre-paid reservations allow us to anticipate who is coming in and to give guests a interactive experience at the best price possible.

If I buy tickets starting at a specific time, how long can I stay?

We encourage you to stay as long as you like! While Jack's is fun for all ages prior to 7 pm, please keep in mind after 7 pm the festivities turn BOO-zy so we recommend families come out during our earlier hours.

How do I transfer my reservation?

To transfer a reservation, log in to your account and then select, "My Reservations". Each reservation has a transfer button next to it.

How will I receive my ticket/confirmation?

You will not receive a ticket. However, you will receive an email confirmation shortly after your purchase. Please check your spam/junk mailbox as your confirmation might have been sent there. You can either print out your confirmation or show us the confirmation on your phone.

What should I wear?

Come decked out in your favorite fall attire for capturing memories with larger than life figures and unforgettable autumnal backdrops and photo-ops! Costumes are also encouraged to celebrate the season, but please keep those weapons at home! Please note Jack's is 100% outdoor event so dress in layers and according to the weather.

Can we purchase Axe Throwing when we arrive?

Yes! Axe throwing is available for purchase at Jack’s onsite. Please Note: Axe throws are non-transferable & throws cannot be shared between guests at any time. Must be 16 years old and over. A parent must be present for children between 16-18 years old.

Is alcohol available for purchase outside of the drink packages?

Absolutely! We love to bring on the party! Jack's has full service bars serving seasonal cocktails, hard ciders, beer, wine and your favorite non-alcoholic beverages available for purchase anytime from open to close.

I purchased a Groupon. What time can I arrive?

You can arrive anytime you choose during our operating hours on your selected event date only.

Here's what you need to do to redeem:

1. Pull up voucher with Groupon mobile app (or print it out).
2. Present voucher upon arrival at Jack’s.
3. Enjoy!

Got a question? Drop a line to  www.groupon.com/help. They will be happy to help.

Do you accept Cash or Credit Card?

We are Cashless! Use Your Credit Card everywhere at Jacks or exchange Cash for Jack Bucks!
$1 = 1 Jack Buck.

Jack Bucks can be redeemed everywhere at Jack’s except for Food Trucks.

May I take photos at Jack’s?

Yes, personal photography is permitted and absolutely encouraged.  Commercial photography must be pre-arranged and approved, simply email Jack@JacksPumpkinPopUp.com! them online

Do you allow re-entry?

No, we do not allow re-entry at any time. Once you leave the event you are no longer able to re-enter for any reason.

Booking system logout times:

Please be aware that you will have 7 minutes to complete the transaction once a reservation slot is selected. If you exceed the allotted time you will be signed out and the tickets will be released back into our system for other guests to purchase.

Are Pets Allowed?

We love Pets! Unfortunately, at this time, we can only allow certified service animals on a leash.

Will tickets be sold at the door?

We highly encourage you to purchase your tickets in advance online. Tickets will be sold at the door but will be the same, if not more likely higher price for purchasing same day. Please Note: Ticket pricing varies and is not guaranteed unless purchased.

I have a hay/straw allergy. Does Jack's Pumpkin Nights use hay/straw?

Yes Jack's Pumpkin Nights is an 100 percent outdoors. We use a large amount of hay and straw to bring Jack's Pumpkin Nights to life! If you have a hay or straw allergy we strongly suggest you consider our immersive environment before purchasing your tickets.

How many corn mazes are there?

There is one corn maze. Prior to 7 pm it is family friendly. After 7 pm the festivities turn BOO-zy and the corn maze is geared towards adults 21+.

When do you open?

We are open:
Weekdays (Monday-Friday): from 4:00PM CST to 10:00PM CST.
Weekends (Saturday & Sunday): from 11:00AM CST to 10:00PM CST.

What age do you need to be to attend Jack's?

Jack's is an all ages event. While Jack's is fun for all ages prior to 7 pm, please keep in mind after 7 pm the festivities turn BOO-zy so we recommend families come out during our earlier hours. Children and all ages are welcome to stay throughout the event as long as you want as long as they are accompanied by a parent at all times.

Do I need to buy a ticket for my child?

Jack's is an all ages event. At Jacks's children 4 years and under get in for free. Every guest 5 and over requires an individual ticket or package to enter. Please note ticket prices at the door will be higher than pre-purchased tickets online. Additionally, While Jack's is fun for all ages prior to 7 pm, please keep in mind after 7 pm the festivities turn BOO-zy so we recommend families come out during our earlier hours. Children and all ages are welcome to stay throughout the event as long as you want as long as they are accompanied by a parent at all times.

Can I smoke?

No. This is a non-smoking/non-vaping event.

Is there parking?

Yes! There is a plethora of free street parking surrounding Jack's Pumpkin Nights that is available on a first come first serve basis...this is Chicago you know! Additionally, there is valet parking. Price varies by night at the discretion of the valet company.

I'm coming with a group. Should we buy our tickets together or separately?

The ticket and package prices are the same price, there is no additional discounts, so if all your guest in your group are not arriving at the same time we highly suggest each individual person purchases their ticket or package separately. Please note during your check in process at the front door if tickets were purchased under one name for your group the person whose name is on the reservation must be present with a valid ID before anyone from the group can enter.

Is Jack’s Pumpkin Popup Scary?

No, Jack’s is fun for all ages! Our unique pop up experience includes fall and Halloween themed elements, such as giant pumpkins, skeletons, spiders and scarecrows to name a few. Jack’s is not a scary environment and you won’t find frights, gore, surprises or shocks here!

Jacks Pumpkin PopUp Preview Video:

welovepumpkins-hashtag

ACTIVITIES & ATTRACTIONS

Axe Throw
Axe Throw
Corn Maze
Corn Maze
Carnival Games
Carnival Games
Photo Opps
Photo Opps
Food Trucks
Food Trucks
4 Full Bars
4 Full Bars
Arcade
Arcade
Pumpkins for Sale
Pumpkins for Sale

Jack's Pumpkin Pop-Up | A Pop-Up Experience
1465 N Elston Ave
Chicago, IL 60642
(312) 777-4888

4 WEEKS ONLY | RAIN OR SHINE

Main Entrance & Ride Drop off
1265 West Le Moyne St
Chicago, IL 60642
Jack@jackspumpkinpopup.com

Questions? Chat with us on Messenger

or Text us with your questions

312-777-4888

Jack's is Coming this October:

Monday-Fridays 4pm-10pm
Saturdays and Sundays 11am-10pm